Park Hotel Alexandra

Guest Services Officer

Park Hotel Alexandra| Date Posted: 21-Aug-2019
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Job Nature:
Permanent, Part Time
Position Level:
Entry Level
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description

 

  • To perform check in and check out guests according to hotel procedures and ensure all guests' accounts are correct and settled upon check out.
     
  • To attend to all guests' enquiries and complaints and to ensure guests' satisfaction.
     
  • To greet and welcome all guests' with a smile and cheerful appearance.
     
  • To inform other departments of arrival, room changes, check out and special arrangements.
     
  • To liaise with Guest Services Manager or Supervisor regarding on complaints and special requests. 
     
  • To balance cash float, credit card transactions and other transactions at end of each shift.
     
  • To co-ordinate with Sales Department, Housekeeping Department, any other department and Front Office staff to ensure hotel’s objective to provide the most efficient services to guests is achieved.

 

Requirements

  • Entry level applicants are encouraged to apply.
     
  • Positive work attitude and team player.
     
  • Good communication and public relations skills.
     
  • Must be able to perform rotating shifts.
Company Overview
Park Hotel Alexandra