Park Hotel Alexandra

Guest Services Manager

Park Hotel Alexandra| Date Posted: 28-Nov-2019
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Job Nature:
Permanent
Position Level:
Manager
Qualification:
'N' Levels / 'O' Levels, 'A' Levels, Diploma

Job Description

 

  • To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel, which includes the business centre.
     
  • To monitor the staff’s conduct and job performance and to ensure all staff project a positive corporate image to guests.
     
  • To ensure smooth operations in the department and customer service satisfaction is in line with the established standards and policies of the Hotel.
     
  • To write correspondence to clarify enquiries and complaints and ascertain reservations. To check housekeeping discrepancy report, report any variance and take corrective actions.
     
  • To handle matters concerning guest’s undesirable conduct in rooms / public areas, or undesirable persons loitering around lobby area, together with Security Department. To direct guests to the Security department for incidents reports, investigations, thefts, or any offences.
     
  • To maintain cash float amount in accordance with expected occupancy. To authorize rate and room changes, paid outs, cash advances, acceptance of cheques in accordance to procedures and credit policies.
     
  • To be responsible for the evacuation of staff and guests during a fire in the absence of the Fire & Safety Manager.
     

Requirements:

  • Positive work attitude and team player.
     
  • Good communication and public relations skills.
     
  • Must be able to perform rotating shift.
Company Overview
Park Hotel Alexandra