Park Hotel Clarke Quay

Guest Services Manager

Park Hotel Clarke Quay | Date Posted: 15-Feb-2019
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Job Nature:
Permanent
Position Level:
Manager
Qualification:
'N' Levels / 'O' Levels, Diploma

Job Description

The incumbent is responsible in ensuring smooth operations in the department and customer service satisfaction is in line with the established standards and policies of the Hotel.

  • To direct, monitor and supervise the day-to-day activities of all sections within the Front Office and other services rendered by other operational departments of the Hotel, which includes the business centre.
  • To monitor the junior staff’s conduct and job performance and to ensure all staff project a positive corporate image to guests.
  • To ensure guests are attended to with promptness, courtesy and efficiencyand that guest complaints are handled with tact and diplomacy. 
  • To assist to inspect rooms assigned to VIPs before their arrival, meeting and escorting the VIPs to their room. 
  • To liaise with Housekeeping on the room allocation and the necessary amenities requirement and time of arrival. 
  • To be responsible for training of all reception staff including planning, organizing and conducting On-Job-Training. 
  • To monitor room inventory closely to maximize revenue and occupancy from group allotments.
  • To be responsible for the evacuation of staff and guests during a fire in the absence of the Fire & Safety Manager.

 

 

Company Overview
Park Hotel Clarke Quay