Guest Services Manager
Boldly coloring outside the lines of luxury, W turns the traditional notion of the extravagant hotel on its head. Our irreverent attitude and taste for excess redefine revelry for the modern jet set. Our guests have a lust for a life less ordinary that drives them to demand more, experience it all, and hit repeat.
We share our guests’ passions, providing insider access to what’s new and what’s next. Moderation is not in our vocabulary and we know that lust for life demands more, not less. W guests soak it in and live each day with a mantra: Detox.Retox.Repeat. If you’re ready to create the energetic W scene that is magnetic to everyday disruptors around the world, then we invite you to explore a career with W Hotels.
Reporting to the Assistant Front Office Manager, you are responsible in directing the welcome experience whilst ensuring compliance with all policies, brand standards and satisfaction of guests’ needs. You will also be responsible for overseeing the daily operations of the Welcome Desk, Concierge, and Whatever/Whenever. Make certain that areas under control meet the standards of W Singapore Sentosa Cove, set out in the hotel’s standards. Constantly ensure the creation of WOW experiences for all our guests. Conduct any tasks that may be assigned by the Welcome Manager. You will be required to deputise for the Welcome Manager and act as such in their absence. In addition, you will be responsible to train, develop and manage the performance of the talents to ensure an efficient operation.
Additionally, the incumbent will need to maximise guest interaction while minimizing time spent ‘away’ from the guests, create WOWs for our guests by attending to their needs and performing our Whatever/Whenever service promise during all guest interactions. You will also new to meet Marriott Bonvoy Enrollment and GEI Targets consistently.
We are ideally looking for someone
- With at least a Certificate in hotel management or its related discipline.
- Minimum 3 year experience in a similar capacity.
- Demonstrates skills, knowledge and experience in customer-service oriented environment.
- Able to work independently and as a team.
We offer a unique working environment within our innovative W brand and our dedicated team! And great opportunities for career development!
Interested? Let us know now!
W Singapore - Sentosa Cove Hotel