Park Hotel Alexandra

Guest Services Executive

Park Hotel Alexandra| Date Posted: 27-Jun-2019
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
'N' Levels / 'O' Levels, 'A' Levels, Diploma

Job Description

 

  • To assist the Guest Services Manager in the supervision and control of Front Desk operations and the carry out of all guest service duties.
     
  • To supervise, direct, integrate and control all activities relating to guests and to upgrade the service level standards of the hotel.
     
  • To read entries in Communication Log Book and carry out instructions and tasks assigned for follow-up.
     
  • To determine daily room requirements and ensure guest’s special requests are being checked, room blocked as per guest’s request with regard to room type, non-smoking, extra bed, etc.
     
  • To receive and attend to VIPs, wedding couples and regular guests in the absence of Guest Services Managers.
     
  • To assist the Guest Services Manager to handle complaints of guests and to provide service recovery.
     

Requirements:-
 

  • Positive work attitude and team player.
     
  • Good communication and public relations skills.
     
  • Must be able to perform 3-rotating shift.
Company Overview
Park Hotel Alexandra