Far East Hospitality

Guest Service Executive - Hotels

Far East Hospitality Date Posted: 3-Feb-2018

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Job Nature:
Permanent
Position Level:
Student Job, Entry Level
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description

Company Description

 

Far East Hospitality is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Apartment Hotels, Medina Serviced Apartments, Travelodge Hotels, Vibe Hotels and TFE Hotels Collection.

Far East Hospitality owns more than 10 hospitality assets and operates a combined portfolio of close to 14,000 rooms under its management across 90 hotels and services residences in seven countries – Australia, Denmark, Germany, Hungary, Malaysia, New Zealand and Singapore, with more in its development pipeline.


Responsibilities

  • Work closely with the Assistant Manager and provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries. Provide courteous and efficient service and if possible to comply with each and every guest request.
  • Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures
  • Maintain good guest relations with in-house guests at all times.
  • Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  • Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  • Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

  • Minimum O-level
  • Able to perform rotating shifts
  • Positive attitude with outgoing personality and good public relations skills.
  • Previous experience in hospitality and knowledge of Opera is advantageous
  • Entry level are welcomed to apply

Company Description

 

Far East Hospitality is an international hospitality owner and operator with a diverse portfolio of 10 unique and complementary brands of hotels, serviced residences and apartment hotels, including Oasia, Quincy, Rendezvous, Village, Far East Collection, Adina Apartment Hotels, Medina Serviced Apartments, Travelodge Hotels, Vibe Hotels and TFE Hotels Collection.

Far East Hospitality owns more than 10 hospitality assets and operates a combined portfolio of close to 14,000 rooms under its management across 90 hotels and services residences in seven countries – Australia, Denmark, Germany, Hungary, Malaysia, New Zealand and Singapore, with more in its development pipeline.


Responsibilities

  • Work closely with the Assistant Manager and provides courteous services to guests and responds efficiently and tactfully to guests’ complaints, requests and enquiries. Provide courteous and efficient service and if possible to comply with each and every guest request.
  • Handle cashiering functions and adhere to the Front Office Standard Policies & Procedures
  • Maintain good guest relations with in-house guests at all times.
  • Handle guest feedbacks promptly according to established procedures and report to supervisor for further follow up when necessary. Glitch reports are to be written when necessary.
  • Ensure guest room security, emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
  • Be familiar with hotel facilities and functions as well as major city attractions and events; provide guests with accurate information as requested. Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.

Requirements

  • Minimum O-level
  • Able to perform rotating shifts
  • Positive attitude with outgoing personality and good public relations skills.
  • Previous experience in hospitality and knowledge of Opera is advantageous
  • Entry level are welcomed to apply

Company Overview

Far East Hospitality
Far East Hospitality Holdings Pte Ltd (Far East Hospitality), a premier hospitality assets owner and operator, is a 70-30 joint venture formed in 2013 between Far East Orchard Limited (a listed company under Far East Organization) and The Straits Trading Company Limited. In the same year of its formation, Far East Hospitality through its wholly-owned subsidiary Far East Hospitality Investments (Australia) Pte Ltd, completed a 50-50 joint venture with Australia's Toga Group.With the joint ventur…