Guest Service Agent - Pools and Recreation

Marina Bay Sands Pte Ltd| Date Posted: 29-Mar-2019
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'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description


  • Required to be stationed at the Skypark pool gantry to ensure hotel policy of one keycard per guest.
  • Welcome and direct hotel guests/ visitors entering the Infinity Pool.
  • Ensures that the Infinity Pool is kept clean and well-maintained.
  • Interact with and answer hotel guests’ and visitors’ questions to provide for a service-minded experience on the Infinity Pool.
  • Be able to lead tours and be conversant during the tours about local points of interest and attractions. 
  • Process guest’s requests and in the event, if the request is not directly related to his/her area of capacity, the request must be owned and forwarded to the appropriate department.
  • Perform activities based on Service Quality Review standards e.g. guests’ keycard policy, towels collection and pool policies
  • Works closely with Pools & Recreation Management team and other related departments to ensure guests’ requests are followed through.
  • Be conversant with closure operations process during inclement weather conditions.
  • Perform any other duties and responsibilities as and when assigned by Management.
  • Be conversant with all facets of the Pools & Recreation operations including fire safety and emergency related procedures.
  • Monitor activities in the Infinity Pool and report any suspicious characters, items or/and activities to the Manager.
  • Maintains close liaison with all other Departments to have a good understanding of other Departments’ operational flow, thus ensuring seamless guest experiences.
  • Be aware of OSHA (Occupational Safety and Health Act) and practice safety guidelines.
  • Perform administrative duties as requested such as filing of reports.
  • Contribute ideas to improving the operations of Pools & Recreation.


  • Minimum GCE ‘N’ or ‘O’ Levels.
  • Prior customer service experience in the same capacity is an advantage.
  • Excellent guest relations and communication skills.
  •  Candidates must have a good command of spoken and written English is essential.
  • Fluent in English and any additional languages is an added advantage.
  • Pays attention to details and have strong customer service skills.
  • Able to speak in front of groups.
  • Able to work with minimum supervision.
  • A team player and takes initiative to assist other Team Members when required.
  • Have impeccable follow-through; and “Can Do” attitude and mindset.
  • Be willing to work shifts
  • Well groomed and professional disposition.