Guest Service Agent (Mall Concierge)
Marina Bay Sands Pte Ltd| Date Posted: 25-May-2020
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD
- Provide excellent customer service to shoppers to the mall and development.
- Handle face-to-face and phone inquiries and feedback from public, shoppers and tenants.
- Handle development attraction bookings, tickets sales and events.
- Record incident reports and coordinate with various departments on tenants’ and shoppers’ requests, queries and feedback.
- Perform Personal Shopping for VIP Guests (training will be provided)
- Any other duties assigned.
- Relevant experience in hospitality environment.
- Have basic knowledge of MS Office – Word and Excel.
- Pleasant personality with excellent customer service attitude.
- Able to work weekends, shifts and public holidays.