Guest Service Agent (Mall Concierge)

Marina Bay Sands Pte Ltd| Date Posted: 25-May-2020
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Job Nature:
Permanent
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

JOB RESPONSIBILITIES

  • Provide excellent customer service to shoppers to the mall and development.
  • Handle face-to-face and phone inquiries and feedback from public, shoppers and tenants.
  • Handle development attraction bookings, tickets sales and events.
  • Record incident reports and coordinate with various departments on tenants’ and shoppers’ requests, queries and feedback.
  • Perform Personal Shopping for VIP Guests (training will be provided)
  • Any other duties assigned.

JOB REQUIREMENTS

  • Relevant experience in hospitality environment.
  • Have basic knowledge of MS Office – Word and Excel.
  • Pleasant personality with excellent customer service attitude.
  • Able to work weekends, shifts and public holidays.