Guest Service Agent - Canal Boat Rides

Marina Bay Sands Pte Ltd | Date Posted: 17-Feb-2019
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Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

JOB SCOPE

  • Row the sampan boat in a safe and efficient manner
  • Ensure that workstation is well-maintained. This includes making sure that equipment and working tools are well-arranged and counter is stocked.
  • Work closely with other team members to review regularly on safety procedures in order to suggest optimal operations for the Sampan.
  • Be conversant with all facets of sampan operations including fire safety and emergency related procedures.
  • Monitor and maintain the cleanliness of the sampan. Ensure work area is litter-free and presentable at all times.
  • Attend to guest requests. In the event that the request is not directly related to his/her area of capacity, to forward the request on to the right department.
  • Monitor activities in the sampan area and report any suspicious characters, items or/and activities to the Security Department.
  • Adhere to departmental and organizational benchmarking standards.
  • Attend training sessions as and when scheduled.
  • Attend scheduled departmental meetings and daily briefings as required.
  • Perform any other duties and responsibilities as and when assigned by the management.

JOB REQUIREMENTS

  • Minimum GCE O Level.
  • Certificate in Hospitality Operations from a recognized institution is preferred.
  • Excellent guest relations and communication skills.
  • Fluent in English, knowledge of additional languages is an advantage.
  • Candidates must have a good command of spoken and written English.
  • Pays attention to details and have strong customer service skills.
  • A team player who is organized and is able to work independently.
  • Can motivate fellow team members to achieve shift targets.
  • Well-groomed and professional disposition.
  • Good physical health