Guest Service Agent - Atrium Shop

Marina Bay Sands Pte Ltd| Date Posted: 6-Jun-2019
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'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

We are looking for a dynamic, team player and customer-focused individual to fill the position of a Retail Sales Assistant to help our customers identify and purchase products that they desire. The duties will include selling, restocking and merchandising at in-store level. Our goal is to provide high class customer service and contribute to the company’s growth and revenue through sales maximization.


  • Ensure high-level of guest satisfaction through excellent sales service
  • Build product trust with guests
  • Ascertain guest needs, provide assistance and accurate description of product features, pricing and benefits
  • Upsell souvenirs
  • To apply OneMBS values in daily work
  • Cashiering duties – process POS (point-of-sale) payments via cash, credit cards, room charge, vouchers or Sands Rewards Cards
  • Maintain inventory and minimize spoilages or loss
  • Comply with inventory control procedures
  • Maintain store cleanliness and visual appearance in high standards
  • Able to work in both indoor and outdoor environment
  • Welcome and greet guests
  • Follow all company policies and procedures
  • Handle customer complaints or escalate to management when required


  • Proven work experience with as a Retail Sales Associate, Sales Representative or similar roles role
  • Possess a genuine interest in developing a career in Retail
  • Hands-on experience with POS transactions
  • Good command of English - verbal & and written. Bilingual is a plus point.
  • Basic numeracy skills
  • Presentable and well groomed
  • Possess good interpersonal communication skills, enthusiastic and energetic personality with customer service focus
  • Required to do shift work and work on weekends
  • Required to do overtime when necessary
  • Required to be located at all the different Marina Bay Sands Retail outlets as rostered