Guest Relations Officer

Hotel Nuve Urbane Pte Ltd| Date Posted: 15-Jun-2019
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Job Nature:
Position Level:
Entry Level
'N' Levels / 'O' Levels

Job Description

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.



Duties and Responsibilities

  • Performs check-ins and check-outs.
  • Ensure all reservations are entered in timely and accurate manner.
  • Handles guests enquires and complaints.
  • Attend to customer's need and ensure customer satisfaction.
  • Follow up on email enquiries.
  • To work closely with Housekeeping and Maintenance Department. 
  • To carry out our duties and responsibilities assigned.
  • This role will report to the Hotel Manager.



Job Requirements

  • Candidate must possess at least Higher secondary/Pre-U/A level/College in Hospitality/Tourism/Hotel Management or equivalent.
  • No work experience required.
  • Preferably Entry Level specialized in Hotel Management/Tourism Services or equivalent.
Company Overview
Hotel Nuve Urbane Pte Ltd