Guest Relations Officer

Hotel Nuve Urbane Pte Ltd| Date Posted: 4-Aug-2019
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Job Nature:
Permanent, Part Time
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Job Summary

Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.

Duties and Responsibilities

  • Performs check-ins and check-outs.
  • Ensure all reservations are entered in timely and accurate manner.
  • Handles guests enquires and complaints.
  • Attend to customer's need and ensure customer satisfaction.
  • Follow up on email enquiries.
  • To work closely with Housekeeping and Maintenance Department
  • To carry out our duties and responsibilities assigned.
  • This role will report to the Hotel Manager.
Company Overview
Hotel Nuve Urbane Pte Ltd