Guest Relations Officer
Hotel Nuve Urbane Pte Ltd| Date Posted: 4-Aug-2019
Permanent, Part Time
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma
Responsible in satisfying hotel guests’ needs through attending to their enquiries and providing solutions and good customer service.
Duties and Responsibilities
- Performs check-ins and check-outs.
- Ensure all reservations are entered in timely and accurate manner.
- Handles guests enquires and complaints.
- Attend to customer's need and ensure customer satisfaction.
- Follow up on email enquiries.
- To work closely with Housekeeping and Maintenance Department
- To carry out our duties and responsibilities assigned.
- This role will report to the Hotel Manager.
Hotel Nuve Urbane Pte Ltd