Guest Relations Manager

Bay Hotel Singapore| Date Posted: 25-Apr-2019
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Job Nature:
Position Level:
Experienced, Manager
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

Your Responsibility:

  • Manage and lead a team of Guest Relations personnel in the delivery of exceptional customer service
  • Manage operational success and quality assurance in the area of service delivery
  • Checking and maintaining Guest preferences and profiles so that our return Guests get a perfect stay with all of their individual and personalised requests adhered to, or alternatives arranged when this is not possible
  • Acting on guest feedback given verbally or through social media channels to make recommendations and improve guest experiences
  • Manage day to day workflow of the Front Office; including complaint handling, reservation bookings and sales, and rostering and coordination of staff workloads
  • Liaise with management regarding strategic planning, the development of new processes and procedures, and to develop and report on key deliverables.
  • Training and development of Guest Relations personnel, including holding regular meetings

Desired Skills:

  • Previous experience in an equivalent managerial or supervisory capacity, ideally within a hotel environment
  • Genuine passion for hospitality & providing outstanding customer service
  • Excellent leadership, interpersonal and communication skills
  • Ability to deliver results under pressure and to time constraints
  • Flexibility to respond to a variety of different work situation
  • High level of organisation & communication
  • Hands on leadership style
  • Experience in mentoring staff, and implementing best practices
  • Singaporeans only
Company Overview
Bay Hotel Singapore