Guest Relations Executive

Hotel Clover| Date Posted: 13-Jun-2021
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Job Nature:
Permanent
Position Level:
Entry Level
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description

JOB SUMMARY

Reporting to the Front Office Manager, the GRE will be responsible for delivering a seamless and memorable stay experience for our guests.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES 

  • Meet and greet guests upon their arrival at the hotel.
  • Assist with luggage requests.
  • Perform all check-in tasks effectively and efficiently.
  • Escort guests to room and introduce the amenities in the room.
  • Share and promote the facilities and services offered by the hotel.
  • Perform all check-out tasks effectively and ensuring billing is accurate.
  • Run daily reports to identify any special requests and check reports, logs and contingency lists for follow-up and accuracy.
  • Follow up with daily pending task.
  • Take and manage reservations for walk-in guests and/or when reservation department is closed.
  • Interact with guests warmly and appropriately, making them feel welcomed and valued.
  • Be a lobby ambassador duty when front desk is not engaged.
  • Attend to guests’ queries, needs and other special requests professionally and promptly.
  • Take ownership of feedback received by guests and seek assistance from Duty Manager if necessary, to ensure prompt follow-up with guests and ensuring their satisfaction.
  • Provide related concierge services (e.g. give recommendation on leisure activities, places to visit and transport/travel arrangements, etc.)
  • Coordinate with the other hotel departments to provide a seamless stay experience for guests.
  • Follow the hotel safety and security policies and procedures. Report accidents, injuries and incidents to manager immediately.
  • Perform any other duties and responsibilities that may be assigned.

 

EDUCATION and/or EXPERIENCE

GCE ‘O’ level / Certificate in Hospitality or Tourism / Diploma in Hospitality or equivalent.

SKILLS, ABILITIES & ATTRIBUTES

  • Passion to serve
  • Positive service mindset and willing to go the extra mile
  • Energetic and cheerful disposition
  • Enjoy interacting with people
  • Good communications and human relations skills
  • Ability to work independently and take initiative
  • Good grooming standards and personal presentation 
  • Flexibility on working days and hours including weekends and public holidays

 

Company Overview
Hotel Clover