Guest Relations Exective

Hotel Clover| Date Posted: 18-Sep-2019
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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Position Summary:

Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city, complete their pre-registration formalities.Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback and do any possible first-hand service recovery steps.

 

Duties and Responsibilities:

  • Welcome guests during check-in and giving a fond farewell to guest during checkout.
  • Handling guest complaints and concerns in an efficient and timely manner.
  • Overseeing all our guests, arrivals and departures.
  • Coordinating and multi-tasking job duties in a busy environment.
  • Should possess detailed information about the Hotel, city as well as the competition.
  • The detailed information regarding arrivals and room requirements.
  • Have up to date information on daily room occupancy
  • Providing excellent customer service as per hotel standards.
  • Greeting guests as they enter and exit the hotel.
  • Providing information regarding the Hotel, town attractions, activities etc.
  • Check on guest’s reservations, complete their pre-registration formalities.
  • Allocate rooms to all arriving guests.
  • Maintain up-to date information on room rates, current promotions, offers and packages.
  •  Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
  • Coordinate with housekeeping for cleaning of rooms.
  • Perform appropriate cashier activities as and when required.
  • Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
  • Give proper and complete handover to the next shift
Company Overview
Hotel Clover