Guest Relations Exective
Attend to guests courteously and deal promptly with their requests and queries. Have Detailed information about the hotel and city, complete their pre-registration formalities.Allocate rooms to all arriving guests after checking the guest preferences. Collect guest feedback and do any possible first-hand service recovery steps.
Duties and Responsibilities:
- Welcome guests during check-in and giving a fond farewell to guest during checkout.
- Handling guest complaints and concerns in an efficient and timely manner.
- Overseeing all our guests, arrivals and departures.
- Coordinating and multi-tasking job duties in a busy environment.
- Should possess detailed information about the Hotel, city as well as the competition.
- The detailed information regarding arrivals and room requirements.
- Have up to date information on daily room occupancy
- Providing excellent customer service as per hotel standards.
- Greeting guests as they enter and exit the hotel.
- Providing information regarding the Hotel, town attractions, activities etc.
- Check on guest’s reservations, complete their pre-registration formalities.
- Allocate rooms to all arriving guests.
- Maintain up-to date information on room rates, current promotions, offers and packages.
- Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
- Coordinate with housekeeping for cleaning of rooms.
- Perform appropriate cashier activities as and when required.
- Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
- Give proper and complete handover to the next shift