Marina Bay Sands Pte Ltd

Guest Experience Trainer

Marina Bay Sands Pte Ltd | Date Posted: 2-Dec-2018
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Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

To assist the Manager Casino Training:

  • Facilitate service programs with particular emphasis on creating the desired service experience.
  • Facilitate team building and team bonding workshops to strength the service culture and enhance teamwork.
  • Ensure new hires take on basic service, communication and showmanship skills. 
  • Design and development of comprehensive training modules under the WSQ system to enhance service experience and ensure high competency levels.
  • Monitor and evaluate the effectiveness of service experience programs.
  • Schedule regular training and workshop sessions
  • Assists with identification of training deficiencies and incorporates in to existing modules/programs.
  • Ensure all training materials are accurate, documented and well-maintained.
  • Effectively represent Marina Bay Sands to groups of Team Members, applicants, counterparts in the industry, management and outside organizations as needed.

Requirements:

  • High School Degree, College Degree in related field preferred.
  • Track record of personally providing training for excellent customer service.
  • A minimum of 2 years’ experience in tourism, hospitality or experience creation industry.
Company Overview
Marina Bay Sands Pte Ltd