Full-Time Frontline Executive (Parkway Centre)

The Alternative Story Learning Centre Pte Ltd| Date Posted: 9-Sep-2020
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Job Nature:
Position Level:
Entry Level, Experienced
Diploma, Bachelor's / Honours

Job Description

Do you…Love interacting with others? Enjoy paying attention to details? Get a sense of satisfaction when resolving issues?

As a frontline executive, you will be the first line of communication in assisting our parents and meeting their needs. You are an ambassador for our company and you have the opportunity to impact others. If this is what you are looking for, this could just be the job for you!



  • Frontline Duties / Customer Service 

– Engaging parents (via calls, e-mails and walk-in)
– Registration of new students
– Collection of term payments
– Preparation for classes :

  • Printing and sorting of weekly materials for classes
  • Data & Statistics Analysis

– Be able to confidently explain our teaching methodology and materials to parents
– Go the extra mile to provide a personal touch in customer service


Minimum Requirements
1) Qualifications

  • Individuals trained and/or with working experience in hospitality and tourism-related industries are highly preferred
  • Min. Diploma and above
  • Proficient in Microsoft Office
  • Fresh graduates are welcomed to apply

2) Personal Qualities

  • Loves to interact with and genuinely care for people
  • Wants to deliver customer satisfaction and willing to go the extra mile
  • Confident and likeable
  • Detailed and excellent in work produced
  • Quick to respond
  • Flexible to adapt to scenarios
  • Not afraid of problems and changes
  • Able to problem-solve and manage chaos wisely and calmly

3) Commitment

  • Minimum 1-year commitment, including 3-month probation
  • 44 hours work week
  • Must be able to commit to the following working hours and location


Working Hours and Location

Parkway Centre (Marine Parade Central)

Mon: Day Off
Tue: 11am - 7.30pm
Wed: 11am - 7.15pm
Thu: 11am - 7.30pm
Fri: 1pm - 10pm
Sat: 8.30am - 6.15pm
Sun: Day Off


$2,000 to $2,700 monthly


Staff Benefits

  • 14 days of annual leave + 3 days of festive leave
  • Medical allowance yearly
  • Annual Wage Supplement paid out after working a minimum of 1 year (subject to discretion of management)

Career Progression

  • Frontline Executives who perform well will also have promotion opportunities to supervisory positions such as a Branch or Centre Manager with higher remuneration, and be promoted to oversee different branches and train other executives.
Company Overview
The Alternative Story Learning Centre Pte Ltd