Front Office Supervisor

Hotel Clover| Date Posted: 18-Jul-2019
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
'N' Levels / 'O' Levels

Job Description

Position Title:                      Front Office Supervisor

Reports To:                           Front Office Manager / Duty Manager

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Duties and Responsibilities:

  • Ensure Outstanding customer care at all times.
  • Maintains a friendly, cheerful and courteous demeanor at all times.
  • Courteously and accurately answers inquiries from potential guests and accepts hotel reservations. 
  • Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
  • Uses suggestive selling techniques to sell room nights, increase occupancy and revenue.
  • Supervise daily shift process ensuring all team members adhere to standard operating procedures.
  • Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
  • Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
  • Allocate rooms to expected arrivals after checking the guest’s preferences and special requests.
  • Build strong relationships and liaise with all other department's especially housekeeping, reservations etc.
  • Cross Check all billing instructions are correctly updated.
  • Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
  • Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
  • Performs other duties as assigned, requested or deemed necessary by management.
  • Assist all departments in servicing the guests during high volume periods.
  • Takes responsibility in the absence of the Duty Manager / Front Office Manager
  • As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
Company Overview
Hotel Clover