Front Office Host

Confidential| Date Posted: 22-Aug-2019
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Job Nature:
Permanent
Position Level:
Entry Level
Qualification:
'N' Levels / 'O' Levels

Job Description

Job Duties

Arrival To hotel

  • Co-ordinate with departments for transfer related issues and assist guests with transfers to and from the hotel if needed.
  • Room the guest, explaining the different aspects of the guest room/ hotel services and facilities.
  • Assist with delivery of guest luggage to the room.
  • Coordinate guest requirements with other departments and follow up to ensure all queries are handled to maximum satisfaction.
  • Ensure to obtain a credit facility / cash deposit / voucher from the guest(s) on arrival, if the guests(s) are not holding a voucher, which they supposed to have, communicated it with reservations team and follow-up before the clients' departure.


During Stay

  • Ensure check guest details are inputted into Opera system.
  • Check all information on registration card and cross check with correspondence for accuracy if applicable.
  • Meet with the guest at appropriate times to communicate daily events, schedules and requests.
  • Making arrangements for resort operated activities, restaurants, tours and other experiences.
  • Handling all job orders for defects in the room / suite.


Departure

  • Ensure the guest bills are checked in advance before present and issue a provisional bill.
  • Offer packing service for the guest.
  • Ensure to consolidate guest histories and feed into the system.
  • Monitor guest comments and follow up as necessary.


Qualifications: 

  • Completed High School education is required. 


Work Experience: 

  • Previous experience in a service, work-related role is a plus.


Technical Skills:                       

  • Very good command over written and spoken English. 
  • A second language is strongly preferred.
  • Hands-on approach to all operational aspects.
  • Is self-motivated and can work independently.