The American Club

Front Office Associate

The American Club Date Posted: 30-Jan-2018

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Job Nature:
Permanent
Position Level:
Entry Level, Experienced
Job Category:
Customer Service
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Responsibilities:
  • Attend to Members’ queries, emails and phone calls professionally and promptly
  • Develop and maintain relationships with colleagues and Members • Familiarize with The Club’s operations and processes
  • Handle Members’ registration for events, reservations at F&B outlets / spa and festive takeaway orders
  • Record and relay Members’ feedback and queries to respective outlet managers in a timely manner
  • Process documents including Membership cards, letters, passes, application or registration forms and any other Member-related tasks
  • Actively contribute new ideas and suggestions to improve work efficiency and productivity for the Concierge Desk and Call Center

Requirements:
  • Minimum GCE ‘O’ level
  • Proficient in spoken and written English
  • Proficient in Microsoft Office • Excellent customer service skills
  • Resourceful and creative
  • Ability to work well under pressure in a fast-paced environment
  • 5-day work week with rotating shifts; 730am-10:30pm

Click here to find out why our staff love working at The Club! If you are keen to join our dynamic team, kindly email us with a detailed resume, stating current & expected salaries, contact number (s) to:

Senior Director of People Development
The American Club 10 Claymore Hill, Singapore 229573
Website: www.amclub.org.sg
Facebook:
www.facebook.com/AmClubTeam
www.facebook.com/AmericanClubSingapore

Watch our recruitment video: http://bit.ly/2dL0NkT We regret that only shortlisted candidates will be notified. Personal data collected is for recruitment purposes only. All documents including CV, birth certificates, school certificates, and written references will be kept for a period of three (3) months before it is destroyed, in accordance with our Personal Data retention guidelines.
Responsibilities:
  • Attend to Members’ queries, emails and phone calls professionally and promptly
  • Develop and maintain relationships with colleagues and Members • Familiarize with The Club’s operations and processes
  • Handle Members’ registration for events, reservations at F&B outlets / spa and festive takeaway orders
  • Record and relay Members’ feedback and queries to respective outlet managers in a timely manner
  • Process documents including Membership cards, letters, passes, application or registration forms and any other Member-related tasks
  • Actively contribute new ideas and suggestions to improve work efficiency and productivity for the Concierge Desk and Call Center

Requirements:
  • Minimum GCE ‘O’ level
  • Proficient in spoken and written English
  • Proficient in Microsoft Office • Excellent customer service skills
  • Resourceful and creative
  • Ability to work well under pressure in a fast-paced environment
  • 5-day work week with rotating shifts; 730am-10:30pm

Click here to find out why our staff love working at The Club! If you are keen to join our dynamic team, kindly email us with a detailed resume, stating current & expected salaries, contact number (s) to:

Senior Director of People Development
The American Club 10 Claymore Hill, Singapore 229573
Website: www.amclub.org.sg
Facebook:
www.facebook.com/AmClubTeam
www.facebook.com/AmericanClubSingapore

Watch our recruitment video: http://bit.ly/2dL0NkT We regret that only shortlisted candidates will be notified. Personal data collected is for recruitment purposes only. All documents including CV, birth certificates, school certificates, and written references will be kept for a period of three (3) months before it is destroyed, in accordance with our Personal Data retention guidelines.

Company Overview

The American Club
The American Club
A lot can be said about the Members who walk through the doors of The American Club. They are sophisticated, well-travelled and demand only the best life has to offer. The Club offers life’s little luxuries and even necessities, conveniently located in Singapore’s business district. The Club has created an exclusive sanctuary away from the hustle and bustle of city living. This is where our Members come to experience a higher standard of personalized service and a host of amenities des…