The American Club

Front Office Associate

The American Club| Date Posted: 21-Sep-2019
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Job Nature:
Position Level:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description


  • Attend to phone calls and provide assistance regarding Members’ queries
  • Learn all information and details of The Club’s operations and processes
  • Responsible for taking and processing The Club’s restaurant reservations, event registrations, services bookings and festive orders
  • Record Members’ feedback/queries and relay messages to respective outlet managers
  • Ensure prompt response and follow through on emails and telephone enquiries
  • Process Member-related documents such as Membership cards, letters, passes, application/registration forms and any other Member-related matters commissioned by the Member Relations Manager
  • Participate in creating ideas and suggestions for improving work efficiency and productivity of the Call Center
  • Work closely with outlet managers to deliver desirable results and opportunities for The Club’s Members


  • Minimum GCE ‘O’ level
  • Excellent verbal and written English communication skills
  • Problem solving and troubleshooting capabilities
  • Demonstrated customer service orientation
  • Resourceful, creative and able to work well under pressure
  • Mature disposition to develop and maintain relationships with colleagues and Members
  • Competent in the use of MS Office applications
  • Able to work on shifts, weekends and Public Holidays. Operating hours of Front Office is between 7:30am-10:00pm

If you are keen to join our dynamic team, kindly send us a detailed resume, stating current and expected salaries and contact number(s) to:

Senior Director of People Development
The American Club
10 Claymore Hill, Singapore 229573
Email: [Click Here to Email Your Resume]

Only shortlisted candidates will be notified. Personal data collected is for recruitment purposes only. All documents including CV, birth certificates, school certificates, and written references will be kept for a period of three (3) months before it is destroyed, in accordance with our Personal Data retention guidelines.

Company Overview
The American Club