Front Office Associate (Concierge/Call Center)

Front Office Associate (Concierge/Call Center)

Responsibilities:

• Attend to phone calls and provide assistance regarding Members’ queries
• Handle The Club’s restaurant reservations, event registrations, services bookings and festive orders
• Attend to Members’ feedback/queries and forward them to respective outlet managers
• Ensure prompt response and follow through on incoming emails and telephone enquiries
• Process Membership cards, letters, passes, application/registration forms

Requirements:

• Minimum GCE O level
• Excellent verbal and written English communication skills
• Customer Service-oriented, resourceful, and able to work well under pressure
• Knowledge of MS Office applications
• Weekends and shift work required