The American Club

Front Office Associate (Concierge/Call Center)

The American Club| Date Posted: 28-Dec-2020
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Job Nature:
Position Level:
Entry Level, Experienced
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels

Job Description


Front Office Associate (Concierge/Call Center)


  • Attend to phone calls and provide assistance regarding Members’ queries
  • Handle The Club’s restaurant reservations, event registrations, services bookings and festive orders
  • Attend to Members’ feedback/queries and forward them to respective outlet managers
  • Ensure prompt response and follow through on incoming emails and telephone enquiries
  • Process Membership cards, letters, passes, application/registration forms



  • Minimum GCE O level
  • Excellent verbal and written English communication skills
  • Customer Service-oriented, resourceful, and able to work well under pressure
  • Knowledge of MS Office applications
  • Weekends and shift work required
Company Overview
The American Club