Front Desk Agent

The Lo & Behold Group| Date Posted: 30-Jul-2020
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Job Nature:
Permanent
Position Level:
Entry Level
Job Category:
Qualification:
Diploma

Job Description

  • Registration of guests at check-in, including the processing of all guest reservations and the assigning and blocking of rooms
  • Understanding and adhering to all front desk cashiering duties, including proper credit and cash handling policies and procedures
  • Communicating efficiently on room status, room status tracking, all locations, and rates
  • Establishing and implementing expected guest programs and professionally handle guest requests and questions
  • Actively improving hotel standards by providing relevant information such as customer feedback
  • Carrying out daily front desk operations
  • Ensuring that all guests receive a positive first and last impression at The Warehouse Hotel

Qualifications

What we’re looking for:

  • An individual that is eager to learn and has a passion in customer service
  • An individual who is well groomed and possesses good communication skills
  • Preferably possess experience in a front office position relating to hospitality
Company Overview
The Lo & Behold Group