Field Application Engineer (Diagnostic MNCs)

Recruit Express Pte Ltd| Date Posted: 8-Nov-2020
EA Licence No: 99C4599|EA Personal Registration No: R2091773
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Job Nature:
Permanent, Contract
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Jobscope:

  • Provide on-site advance troubleshooting of Integrated Diagnostic Solutions instruments and assays / tests, with specialization in Veritor
  • Engage with Field Service Engineer on on-site customer support
  • Provide prompt and efficient post-installation technical support to the customers.
  • Teaming with Key Account Manager on sales calls and acting as a technical consultant/expert to provide prospective customers with technical information to assist with their purchasing decision
  • Perform on-site demo and/or clinical trainings for customers
  • Develop and maintain effective training materials for product platforms.
  • Serves as customer contact in technical related problems, inquiries and product application issues. 
  • Work overtime as needed by the customers. Work flexible hours as business needs require, including emergency troubleshooting of instruments.
  • Be proficient in functionality of the instruments and understand the processes required in the troubleshooting of assays/tests
  • Gathering customer information about technical trends/needs to support development of selling strategies and future products.
  • Participate in continuous improvement efforts of the Applications/Technical department.
  • Comply with all local established policies, procedures, and practices through consistent application of these principles.
  • Other duties as assigned.
  • Serves as customer contacts in technical related questions

Requirements:

  • Min Diploma/Degree in Microbiology/Molecular Biology
  • Min 2-5 years of technical support experience
  • Able to start work immediately

 

Interested applicants please send your resume to [Click Here to Email Your Resume]

Ho Yun Xin Claire (R2091773)
RECRUIT EXPRESS PTE LTD (99C4599)

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Recruit Express Pte Ltd