Field Application Engineer 现场技术支持工程师 / 5k - 7k / 5 days / Dell-support
CAREERSTAR INTERNATIONAL| Date Posted: 10-Sep-2020
EA Licence No: 03C3254|EA Personal Registration No: R1879883
Diploma, Bachelor's / Honours
Job Description: (Mainly dealing with DELL products)
- Assist in on-site technical support for customers, tracking the status and progress of customer projects
- Analyze technological problems in installed application systems, checking its technical resolution and working condition, and fixing the same if required
- Preparing technical elements of proposal, formulating the intricacies involved in defining the technical solution guidelines for sales team support
- Troubleshooting system applications on customer's request, resolving other engineering issues regarding systems application, conducting regular follow up on customer's activities, and monitoring the same for obtaining new sales opportunities
- Preparing relevant records, data, and documents for product presentations, conducting training sessions for demonstrating new products and services, and supporting the sales team in organizing the presentation and training of product demonstration
- Coordinating with the sales and marketing team, systems application team, and other executive designers for designing proper application system, and formulating the product specification as per the customer's needs
- Monitoring and managing the preamp devices for systems application and implementing innovative ways to optimize the use of wireless network for effective communication
- Assist the factory in sending product samples and responding to customer reviews
- Good knowlege of DELL products will be an advantage
- Good understanding of product structure of PC and 3C industry
- Candidate must have engineering experience and familiar with product development process.
- Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
- At least 4 year(s) of working experience in the related field is required for this position.
- Applicants must be willing to work in Work From Home For this period.
- Preferably Senior Executives specializing in IT/Computer - Software or equivalent.
- Full-Time position(s) available.