Manpower Singapore

FastTrack Support Engineer (Microsoft 365)

Manpower Singapore| Date Posted: 7-Apr-2021
EA Licence No: 02C3423
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Job Nature:
Position Level:
Bachelor's / Honours

Job Description

Job scopes
  • Deliver Pre and post-sales FastTrack M365/Usage support to Sales in region.
  • Provide technical advice and guidance to Sales teams on Usage and Adoption
  • Resolve escalations related to Eligibility, Engagement Issues and FastTrack Process
  • Deliver targeted Microsoft Field readiness sessions to the regional Sales team
  • Support the Sales teams remove barriers to usage, explaining, demonstrating, and proving what FastTrack for M365 can do to enable their customers digital transformation
  • Deliver technical readiness sessions, webinars and customer sessions to coach and drive Microsoft field readiness and education
  • Coach to remove technical, competitive and security blockers to accelerate Microsoft 365 FastTrack engagement and adoption
  • Be the technical subject matter expert for Microsoft 365 FastTrack in region

Job requirement
  • Bachelor's degree in computer science, mathematics, engineering or any related field
  • Min 3 years of relevant experience
  • Understand cloud deployment and adoption planning
  • Substantial experience in technical pre-sales or technical consulting roles
  • Broad knowledge of and ability to explain key end-user scenarios and technical architecture for productivity and communications solutions required
  • Demonstrated knowledge of identity, authentication, security, privacy, and compliance and how they factor into cloud and hybrid solutions
  • Experience with cloud-based productivity, collaboration and communications solution designs, migrations and management of technology.
  • Technical knowledge across the following Microsoft 365 workloads
  • Familiarity with Enterprise Mobility & Security, Exchange, SharePoint/OneDrive for Business, Skype for Business/Microsoft Teams, Office ProPlus, Yammer, Project, Visio,Power BI and Windows 10
  • An understanding and passion for cloud computing technologies, business drivers, and emerging computing trends
  • Proven track record of outstanding performance and achieving goals
  • Takes initiative to independently grow technical knowledge
  • Ability to explain complex technical solutions to technical and non-technical audiences and to connect technological solutions with measurable business value

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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