*FAST SHORTLIST* Perm Junior Call Centre Representative - East (5.5 day)

Recruit Express Pte Ltd| Date Posted: 19-Jun-2020
EA Licence No: 99C4599|EA Personal Registration No: R1986990
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Job Nature:
Permanent
Position Level:
Entry Level
Qualification:
ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma

Job Description

Basic + Allowance + Bonus + Incentives

 

Jobs Responsibilities

  • To provide support towards Customer Satisfaction and Experience
  • To ensure flawless operational execution of shipment exception resolution, escalation/complaint management & handling towards prevention of complaints, outstanding/pending requests and continuous work improvement in efficiency.
  •  Service Recovery (SR): Able to provide service recovery as deemed appropriate, with the necessary investigations done & wisely executes empowerment with proper justifications and based on set processes.
  • To mitigate any issues or problems, and appease customer/prevent further customer dissatisfaction
  • Handles operational support & reply resolution to 3rd level (Frontline/Rep/Exec level) escalations from customers or counterparts/internal colleagues in a timely manner as per SOP/Work Instruction.
  • To prevent further escalation from customer/counterparts; to be able to provide sustainable solution or improvement
  • To be able to address and resolve complaint without further 2nd level and/or 1st level escalation.
  • Escalation/Complaint Handling: Handles and addresses complaints end to end;
  • Acts as 1st point of escalation for counterparts/internal colleagues who are interfacing customer complaints.
  • To prevent higher management intervention on existing issues/escalations. To be able to address and resolve complaint without further 2nd level and/or 1st level

 

Job Requirements

  • Prior call centre/customer service experience


Application Procedures
Interested candidates, please email your resume to:

Attention: Lynn Mak Ling Ling (CEI No. R1986990)
[Click Here to Email Your Resume]
Recruit Express Pte Ltd (EA No. 99C4599)

Company Overview
Recruit Express Pte Ltd