FutureLeap Pte Ltd

F&B Operations Manager

FutureLeap Pte Ltd | Date Posted: 17-Oct-2018
EA Licence No: 18C9056 | EA Personal Registration No: R1872839
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Job Nature:
Permanent
Position Level:
Manager, Senior Manager
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Detailed Description


Achieving Sales Targets


• To ensure that revenue targets are set periodically and achieved at all times
• To motivate outlets/ staff to exceed revenue targets
• To ensure sales is maximised at all times with great customer service
• To implement cost management and control within the company guidelines as a percentage of
  sales revenue


Human Resource


• To support in local recruitment and selection for efficient restaurant human resources. This
  should include but not be limited to: Staff recruitment and selection, training, performance
  management & disciplinary/dismissal issues as required.
• To maintain cohesiveness of the team to maximise positive teamwork efforts


Operational responsibilities


• To oversee SOP development for service & review (opening, closing etc.)
• To provide timely management updates – Monthly performance, sales & trend analysis, and
  recommendations
• To ensure resource management & maximisation - restaurant & bar staff costs reduction and
  maintain within targets
• To set up audit controls – inventory and restaurant security
• To ensure that proper security procedures are in place to protect employees, customers and
company assets

 

Service Operations


• To improve average Yield per Customer
• To ensure consistent high quality of service
• To co-ordinate Training programme - service quality, menu (food & beverage)
• To provide staff briefings – daily and & monthly (with management team)

Property & Equipment Management


• General maintenance – to ensure that properties are managed properly and always in

  good condition

• Equipment maintenance - to ensure equipment is adequate for operational needs, is in good
  working order and fit for its purpose.


Customer service


• To ensure consistently high quality of customer service in all areas
• To respond to complaints, taking appropriate actions to turn dissatisfied guests into return
  guests
• To investigate and resolve complaints concerning food quality and service


Basic Marketing


• To activate and maintain posts and ads on social media platforms
• To respond in a timely manner (daily checks) on emails and social media platforms
• To ensure websites are updated at all times


Events & Promotions


• To engage in local branch promotional activities with customers and media as required
• To assist, advise and manage event operations as and when required

Company Overview
FutureLeap Pte Ltd