Refinery Concepts

F&B Assistant Restaurant Manager

Refinery Concepts | Date Posted: 7-Mar-2019
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Job Nature:
Permanent
Position Level:
Experienced, Manager
Job Category:
Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Responsibilities:

  • Lead daily operations efficiently through guiding team members
  • Induct, mentor and train junior staff to achieve guest satisfaction
  • Recommend and upsell menu items as well as advise guests on any ongoing promotions to achieve revenue targets
  • Enhance customer service quality through continuous improvement process
  • Ensure efficient use of resources and minimise wastage
  • Provide prompt and excellent customer service
  • Cultivate a cohesive and collaborative culture
  • Assist the Restaurant Manager in manpower planning to support operational needs
  • Handle guest complaints with care and provide service recovery options

Requirements:

  • Diploma in any field
  • At least 8 years of relevant experience, including 2 years of managerial experience
  • Excellent interpersonal, leadership and organisational skills
  • Able to perform in a fast paced environment
  • Willing to work 6 days rotating shift including weekends and public holidays
  • Business and financial acumen to achieve profitability targets will be advantageous
Company Overview
Refinery Concepts