Experienced Pre Sales Engineer cum Product Manager

Namotek Pte Ltd| Date Posted: 3-Sep-2020
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Job Nature:
Position Level:
Experienced, Manager
Diploma, Bachelor's / Honours

Job Description

What you will do:

The applicant will gain first-hand, on-the-job experience of selling to established IT resellers and partners.  Primary responsibilities of this role involve developing an in-depth technical understanding of the products and solutions across the various technologies of Namotek’s vendors in networking, collaboration and security.


Key requirements:

  1. More than five years of experience in IT infrastructure technologies:
    1. Around the hardware and applications in a data center
    2. Including deployment, installation, and preliminary high level configuration.
  2. Experience with deployment of security hardware and applications
  3. Provide maintenance and troubleshooting services within customer SLA up to Level 2 expertise
  4. Work remotely with other deep technical support services when requiring knowledge beyond Level 2 support
  5. Comfortable working remotely and on phone with ASEAN countries


Specific responsibilities:

  1. Engage with Namotek’s customers on portfolio matters during pre and post sales as required
  2. Study various product portfolios and make specific model recommendations for pre sales (RFPs etc.)
  3. Provide subject matter expertise on the portfolio and deliver presentations at events and trainings, as required
  4. Attend technical training online (recorded or live) as required by Namotek or its vendors
  5. Advise Namotek’s customers during the re-sale process for choosing and recommending product, creating bill of material, network design etc.
  6. Provide support for network deployment as required by customers, including configuration of product.
  7. Provide full after-sales support to Namotek’s customers, including trouble shooting issues such as working with customer and vendor technical support to resolve customer problems on an urgent basis
  8. Act as a focal point for network problem resolution.  Identify and communicate network issues between vendor, Namotek’s customers and any end users
  9. Collaborate and communicate with Namotek’s sales person to resolve non- technical (e.g. order, backorder, availability, etc.) customer issues
  10. Gather market and competitive intelligence in relation to Namotek’s offerings; be able to develop a feature comparison, by product and by competitor, in Microsoft Excel, to share with customers during the sales process 

Skills required:

  1. Bachelor’s degree, diploma or certification in networking technology
  2. Flexible, strong problem solver, self-motivated, organized, focused
  3. Fluent in English.


Contact us

Drop a note with your resume to [Click Here to Email Your Resume] if interested

Company Overview
Namotek Pte Ltd