Executive, Staffing - Singapore Sports Hub

SPORTSHUB PTE LTD| Date Posted: 3-Jul-2019
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Job Nature:
Position Level:
Bachelor's / Honours

Job Description

Detailed Roles & Responsibilities

  • Liaise with various vendors to fulfill the manpower requirements for event days
  • Support with conducting interviews and assessments for part time staff to ensure quality staff are recruited
  • Assisting with the development, implementation and continually working to improve staffing operations, processes and procedures
  • Assisting with the development, implementation and supporting the delivery of appropriate training programs for both part time and full time staff
  • Organize and conduct customer service skills and job specific training for part time staff every quarter
  • Support with the development and implementation of engagement activities for part time staff
  • Recruit, train and assist with regular Internships
  • Assist with the development of event staffing plans in conjunction with venue and event managers
  • Be a first point of contact for all frontline event day staff, handling issues and managing their welfare to ensure a contented workforce
  • Ensure that all events are fully staffed according to the Single Event Plan, with an appropriate overbook as required
  • Develop and administer communication tools, including social media and newsletters to engage the part time staff
  • Support the event day sign in processes and associated staffing operations at all venues
  • Take ownership of all event and operational provisions of uniforms, meals and welfare for all venues
  • Assist with the management of multiple stakeholders, including, but not limited to, contractors, suppliers and internal partners
  • Communicate effectively with venues and events managers to ensure synergies are created between staffing administration and event operations
  • Assist with the completion of post event time and attendance reconciliation within a 3 day timeframe to allow for event settlement
  • Support the Staffing team to ensure Global Spectrum (GS) and SportsHub Pte Ltd (SHPL) meet all contractual Key Performance Indicators (KPIs) related to venue operations.
  • Assist with the development and continually improve all necessary event planning and operations resources, literature, guidelines and reports
  • Always treat the safety of staff, athletes, artistes, officials, spectators and public as the highest priority
  • Ensure the team delivers exceptional and consistent level’s of service, customer care and customer satisfaction in line with KPIs
  • Ensure all human resource, Health and Safety and operational policies and procedures are adhered to at all times
  • Where possible, assist with the development of an innovative and evolving approach to operations of the venues, whilst focusing on attention to detail
  • All other reasonable and related tasks and responsibilities as requested by senior management
  • Minimally Singapore diploma from any field of studies. Bachelor’s degree is preferred but not essential
  • Minimum of one (1) year experience in recruiting and staffing preferred but not essential, with proven success in working with a large pool of staff with flexible hours and complex rostering requirements.
  • .
    Essential Job Functions, Personal Characteristics, Competencies and Behaviours:
  • Previous large scale events management experience is considered an advantage.
  • A can-do attitude with focus on achieving results.
  • Ability to apply conflict resolution and problem-solving skills in a diverse environment.
  • Is a proactive team player/leader and prepared to support the endeavors of the wider collective.
  • Thinks laterally, sources creative solutions in the face of unique challenges in a high paced, dynamic and fast moving environment.
  • Ability to express ideas clearly through both oral and written communication with strong attention to details.
  • Working hours are either 8:30AM to 6:00PM or 9:00AM to 6:30PM, Monday to Friday. Unique morning/evening and weekend hours will be required at various times.
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