Executive (Retail Services), Operations Shared Services
You will enhance the operational effectiveness of retail management in SingHealth by reviewing the policies and procedures, retail mix and services to meet the changing retail needs of staff, patients and visitors. You will work with different stakeholders in SingHealth to streamline processes, coordinate retail requirements and organise institutional cross-audits and tenant briefings. You will be involved in marketing spaces to potential tenants, tender preparation, sourcing, negotiating and selection of vendors for retail tenders, and enforcing the provisions of tenancy agreements. You will provide regular reports on performance indicators, occupancy rates and tenancy lease dates. You will be required to audit service and environmental/hygiene standards of the retail tenants through inspections to ensure a high standard of service and safety. You will document quality lapses and ensure prompt investigation and service recovery by the tenant. You will also develop and implement new policies and procedures to facilitate work processes, and develop improvements for work procedures and practices.
Bachelor’s Degree in any discipline
Excellent interpersonal and communication skills
Independent and proactive
Experience in handling retail tenants and tenancy agreements/tenders/sourcing process is an added advantage
Singapore Health Services Pte Ltd