We are one of Singapore’s famous brand and are growing! We have a rare opportunity for a motivated and highly energetic individual to join us at this exciting time.
Your role will see you providing an exceptional level in service to existing customers through the effective dealing of dispute cases and transaction investigations ensuring the timely and accurate delivery of service against agreed key performance indicators and service levels.
You will thrive in fast paced environment, be proud of the brand your represent yet also understand that everything we does is to continuously drive positive customer sentiments, so working for the best interests of all parties is essential.
- Diploma or Degree holder
- Motivated and Responsible
- Experience in dealing with customer
- Familiar with b2b & b2c sales
- Trainings will be provided
- Excellent communication skills, both written and verbal
- An ability and willingness to learn
- An analytical approach towards problem solving
- A highly organised and proactive approach to your work
- A drive towards promoting our product in a positive way
The successful candidate will:
- Have experience working in a fast-paced and time critical customer service role
- Be comfortable working in a team environment and evenly sharing the work tasks.
- Possess a calm and composed nature that will allow you to display a high level of empathy when dealing with our clients.
- Be able to work effectively when the pressure is on and use your initiative to take appropriate action to resolve any issues.
- Be proficient in using your own initiative to develop ideas and increase skill effectiveness.