Marina Bay Sands Pte Ltd

Executive Host

Marina Bay Sands Pte Ltd | Date Posted: 4-Jul-2018
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Qualification:
'N' Levels / 'O' Levels, ITE/ NITEC/ Higher NITEC, 'A' Levels, Diploma, Bachelor's / Honours, Masters / PhD

Job Description

  • Service all players with general enquiries of the loyalty program at the Loyalty Club desks and designation service locations.
  • Build a strong membership database using the player tracking system in creating new members accounts and record pertinent contact information.
  • Assist in keeping database updated with accurate personal information of card members.
  • Through one-on-one contact, keep players informed of all pre-determined upcoming card programs, promotions, events and offers at Marina Bay Sands.
  • Thorough understanding of the Marina Bay Sands loyalty program and response to any enquiries from card members regarding the program information.
  • Develop new relationships with potential players and nurturing existing player relationships.
  • Be able to maintain portfolio of assigned active and inactive players.
  • Be able to show results in regards to bringing inactive players back to the Company and be able to maintain players play activity.
  • Work with Call Centre Reservations to book rooms for qualifying players.
  • Obtain players’ preferences and feedback to be used as a marketing tool to assist in the development of new events and other incentive programs.
  • Support event activities by introducing and inviting players to events throughout the year.
  • Be their point of contact and host customers at the casino events and promotions.

Requriements:

  • College education in marketing / business and above in related field is preferred.
  • Minimum two years’ experience within a service or hospitality industry is ideal
  • Familiarity with gaming industry is advantageous
  • Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint).
  • Willing to work shift hours or over weekend
  • Ability to speak in Mandarin will be advantageous due to high volume of customer from North Asia