Marina Bay Sands Pte Ltd| Date Posted: 27-May-2021
Entry Level, Experienced
'A' Levels, Diploma, Bachelor's / Honours
- Service all players with general enquiries of the loyalty program at the Loyalty Club desks and designation service locations.
- Build a strong membership database using the player tracking system in creating new members accounts and record pertinent contact information.
- Assist in keeping database updated with accurate personal information of card members.
- Through one-on-one contact, keep players informed of all pre-determined upcoming card programs, promotions, events and offers at Marina Bay Sands.
- Thorough understanding of the Marina Bay Sands loyalty program and response to any enquiries from card members regarding the program information.
- Develop new relationships with potential players and nurturing existing player relationships.
- Be able to maintain portfolio of assigned active and inactive players.
- Be able to show results in regards to bringing inactive players back to the Company and be able to maintain players play activity.
- Work with Call Centre Reservations to book rooms for qualifying players.
- Obtain players’ preferences and feedback to be used as a marketing tool to assist in the development of new events and other incentive programs.
- Support event activities by introducing and inviting players to events throughout the year.
- Be their point of contact and host customers at the casino events and promotions.
- College education in marketing / business and above in related field is preferred.
- Minimum two years’ experience within a service or hospitality industry is ideal
- Familiarity with gaming industry is advantageous
- Fluent in use of Microsoft Office Products (Excel, Word and PowerPoint).
- Willing to work shift hours or over weekend
- Ability to speak in Mandarin will be advantageous due to high volume of customer from North Asia
You agree that it is a condition of employment that you adhere to and abide by all rules, regulations, policies and procedures including without limitation the rules of conduct of the Company.
Marina Bay Sands Pte Ltd