Executive (Contact Centre Management)

Fred Recruitment Pte Ltd (Recruitment Firm)| Date Posted: 6-Jul-2020
EA Licence No: 15C7667|EA Personal Registration No: R1987172
Save Job
Job Nature:
Permanent
Position Level:
Manager
Qualification:
Diploma

Job Description

Are you looking for permanent employment with a strong and viable business?


Job stability and security is a top-of-mind priority for many of us because these are uncertain times that we are in.
Despite the challenging economic outlook, this employer is enjoying strong business demands and a continued growth.


This Executive is a newly created opening as part of the expansion.


Some basic information?

  • Professional services business with consistent growth and expansion over the last 5 years.
  • Newly created permanent position with full benefits.
  • 5-day work week, no weekend, no excessive overtime.

What will you do?

  • Manage a team of call centre agents to achieve the assigned KPIs.
  • Deliver project trainings and briefings, ensure the agents comply with company guidelines.
  • Conduct performance evaluation, review attendance and manpower requirements of the contact centre.
  • Track, tabulate and generate KPIs reports for management.

What do you need to qualify?

  • Relevant experience in managing staff in contact centre environment.
  • Strong communication skills and phone etiquette.
  • Intermediate proficiency in Ms Excel.
  • Singapore citizenship.

Interested?
Hit the apply button to submit your application. Alternatively, please contact Jas at 6631 8560 for a further discussion.

Jasella Chua
EA License Number: 15C7667
Personnel Registration Number: R1987172

Company Overview
Fred Recruitment Pte Ltd (Recruitment Firm)