Executive - Client Relations

OakTree Consulting | Date Posted: 12-Sep-2018
EA Licence No: 06C4642 | EA Personal Registration No: R1873483
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Job Description

Job Description

Job Title                       : Executive, Client Relations

Duties and Responsibilities

  • Handle all incoming enquiries for Executive Development Services in-house programs, as well as coverage support for the public programs.
  • Supporting sales team in driving all post-contract delivery activities and tasks.
  • Manage administration duties for all in-house programs such as pre-assessment and post-assessment
  • Logistics: Co-ordination of F&B ordering and venue bookings, training materials print production and delivery, administrating facilities and room set-up/tear down for all in-house programs (if held at company’s premises)
  • Prepare name list, attendance and certificates for participants
  • Compile evaluation summary and reports
  • Liaise with Finance team on all invoicing related matters, and assist in follow-up on outstanding payments
  • To conduct account servicing from key client database in generating leads for sales, as well as developing and managing long-term strategic key accounts
  • Leads and database management
  • Cold-calling and handling inbound enquiries for in-house and public programs
  • Sales driven to develop and acquire new client accounts through networking with public program’s participants
  • Answering to all public programs incoming queries through portals, emails and phone calls
  • Liaise with IT team for frequent website content updates and schedule management
  • Any other ad-hoc tasks assigned by management (events, roadshows, exhibition etc)


  • At least a Diploma/Degree with minimum 3 years of programs management experience in private education institution, Training or L&D department.
  • Account servicing experiences required
  • Meticulous and Proficient in Microsoft Word, Excel and PowerPoint
  • Pleasant personality and customer-oriented
  • Good client relationship skills
  • A team player with good interpersonal and communication skills

Please submit your resumes in MS Word format to [Click Here to Email Your Resume] with the following details:-
- Position applying for
- Current remuneration
- Expected remuneration
- Notice period
- Reason for wanting to leave present job

Regret that only shortlisted candidates will be notified.

Michael Goh Keng Guan
EA License No : 06C4642
EA Reg No : R1873483

Company Overview
OakTree Consulting