ED, Head of Workplace Technology, SIS
United Overseas Bank Ltd (UOB) | Date Posted: 19-Mar-2019
- Champions digital workplace initiatives that support UOB's digital business transformation, enabling its participation in the digital economy.
- Works with the GTO leadership, GHR leadership, Head of CRES, IT and business leaders to establish the digital workplace vision. The digital workplace leader ensures its ongoing visibility and awareness through a well-orchestrated communications plan.
- Organizes and leads a digital workplace steering committee, which will plan and govern digital workplace initiatives in specific business areas and across the organization; and which will share best practices and review program progress.
- Works closely with the steering committee's HR member to understand employees' current challenges and experience, new roles and responsibilities, demographic changes in the workforce, globalization initiatives, changes in organizational structure, and hiring and skills requirements. Incorporates this knowledge into digital workplace planning.
- Works closely with the steering committee's facilities management member to create a physical workspace design that complements its virtual design. Today's workforce desires a work environment that is flexible, intelligent and connected.
- Develops feedback relationships to identify and clarify the consumer technology trends already present in the workplace and those that should be brought into the workplace. Establishes a methodology for consistent implementation services, such as procurement, provisioning, deployment, training and promotion.
- Identifies new kinds, types and sources of 'consumer-like' services to drive business innovation throughout the organization. Defines processes for the effective, integrated introduction of new digital workplace assets.
- Leads the development, publication and maintenance of the corporate digital workplace architecture, as well as the roadmap for its future development, that matches and supports business needs.
- Develops metrics that allow the organization to gauge the success of its digital workplace investments. Ensures that this data is collected, analyzed, tracked, communicated using performance scorecards, and acted upon.
- Becomes a visible industry thought leader on digital workplace concepts, to enhance the overall reputation of the company and attract top talent.
- Develops financial models that track digital workplace investments and operating costs.
- Additionally, as the leader of workplace technologies, he/ she leads engineering of workplace services that would including but not limited to:
- Operating System, end user security and management services.
- Software Productivity (such as Microsoft Office) services,
- Mobility services (Mobile apps, MDM, MAM etc.)
- Messaging and collaboration services (email, Sharepoint, Content based collaboration technologies etc.).
- Real Time Collaboration (Lync, Skype for Business, IP Telephony, AV conferencing etc.).
- 18 or more years of work experience, preferably in IT management.
- Five or more years of progressive leadership experience in leading cross-functional teams and enterprisewide programs, operating and influencing effectively across the organization and within complex contexts.
- Experience in designing strategic metrics and scorecards.
- Strategy or management consulting experience desirable.
- Strong interpersonal skills. Ability to work across business lines at senior levels to influence and effect change to achieve common goals.
- Empathy for and identification with the leaders and employees in the organization affected by changes in the digital workplace.
- Demonstrated leadership. A proven track record of successfully leading complex, multidisciplinary talent teams in new endeavors and delivering solutions.
- Strategic technology planning experience. Experience in strategic technology planning and execution, as well as policy development and maintenance.
- Seriousness or presence ('gravitas') to develop a digital workplace program, as well as to sell and embed it in all levels of the business.
- Excellent oral and written communication skills. These skills will be used to explain digital concepts and technologies to business leaders, and business concepts to technologists; and to sell ideas and processes internally at all levels, including the board and investors.
- Effective leadership skills. These include team building, consensus building, the ability to balance team and individual responsibilities and achieving goals through others not directly under the leader's supervision, by working ethically and with integrity.
- Demonstrated knowledge of employee-facing services such as personal and group productivity tools, data discovery, intranets, knowledge management, social networks and technology support.
- Digital dexterity with consumer gadgets, apps and other technology services, along with the vision to see how they can improve employee agility and engagement.
United Overseas Bank Ltd (UOB)