Ecommerce Executive (8 mths Contract)

Popular Book Co. (Pte) Ltd| Date Posted: 2-Aug-2020
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Job Nature:
Contract
Position Level:
Entry Level
Qualification:
'A' Levels, Diploma

Job Description

 

Responsibilities:

  • Responsible for performing and monitoring fulfilment of customers' orders. (e.g. ensure payment, pick/pack/dispatch, update System)
  • Coordinate order processing, delivery and returns of customer orders
  • Manage customers’ inquiries and resolved in a timely manner
  • Implement ecommerce activities such as updating of product, pricing and promotion
  • Coordinate with cross-functional departments to manage ecommerce platform. (e.g. ensure content is correct and published on time)
  • Manage customer’s expectation and Uphold Brand and Customer Satisfaction Level
  • Monitor Competitors, Products and Market (Social) feedback; Analyse and recommend improvement
  • Prepare monthly reports (e.g. Sales Order, Delivery, and Customer Satisfactory Level)

 

Requirements:

  • Diploma in any field
  • Preferably 1 year experience in ecommerce industry
  • Internet Savvy such as Facebook, Twitter and online shopping
  • Proficient in Microsoft Office and SAP
  • Resourceful, meticulous with a strong sense of urgency and with a positive attitude
  • Able to multi-task and proactive to function efficiently and effectively in a fast paced
  • Team player with good interpersonal, oral and written communication skills
  • Bilingual in English and Mandarin in order to handle Mandarin speaking customers’ inquiries and resolved in a timely manner
Company Overview
Popular Book Co. (Pte) Ltd