Desktop Team Lead

Goldtech Resources Pte Ltd| Date Posted: 22-Oct-2020
EA Licence No: 90C4037|EA Personal Registration No: R1877924
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Job Nature:
Contract
Position Level:
Experienced
Qualification:
'A' Levels, Diploma, Bachelor's / Honours

Job Description

  • Leading a team of desktop engineers to provide Level 1, 2, 3 and Remote Support to users
  • Supporting VIP users
  • Managing knowledge base and guides
  • Managing a team and perform the meeting SLA/KPI requirements
  • Managing and Planning of resource for day-to-day support
  • Handling McAfee and Windows patching to ensure in meeting SLA in timely manner for all PCs
  • Preparing reports weekly to ensure in meeting KPI and presenting to customer
  • Preparing slides and compiling data for QBR presentation to senior management
  • Provide training and guidance for new staff
  • Provide assistance to users and meeting customers satisfaction
  • Liaise with other teams to feedback and improvise on escalation methods
  • Assisting level 3 support for prioritize incident
  • Ensure incidents and request are handled according to procedures
  • Enhance process flow/operation procedures for a more rapport collaboration between teams
  • Program, develop and test executable scripts in accordance with established standards such as Batch file, PowerShell, VBScript
  • Performs day-to-day activities required to administer and deploy McAfee products to all required workstations and servers. Centrally manages McAfee related settings using ePO servers.
  • Training and educating users on O365 capabilities and collaboration tools such as SharePoint, OneDrive, Teams, OneNote, Outlook
  • Assists on Windows server administration, Active Directory, and related technologies such as SCCM, WSUS, Hyper-V
  • With scripting experiences, hands on experience in Anti-Virus and Windows update (push from SCCM & manual patching). Experience in excel for Report generation, etc.
Company Overview
Goldtech Resources Pte Ltd