Desktop Team Lead

Infinite Computer Solutions Pte. Ltd.| Date Posted: 7-May-2020
EA Licence No: 14C6941|EA Personal Registration No: R1436393
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Job Nature:
Permanent
Position Level:
Experienced
Qualification:
Diploma

Job Description

Able to handle premium users (VVIP); 
• Able to manage Site Operation; 
• Oversee the day-to-day running operations of the Deskside Engineers and/or Site Operation ; 
• Oversee the scheduling and coordinate of the Deskside Engineers ; 
• Oversee the training and development of the onsite engineers; 
• Oversee the support for premium users (VVIP); 
• Reporting needs of Onsite Deskside Support service within reports submission timeline defined by client; 
• Work with client to reach service level target; 
• Provide client Service Desk a daily report by 10am on the no. of resources available and unavailable per work day. 
• Coordinate with Resource Manager / Site Manager on deployment of backfill to cover for absenteeism 
• Need to make sure that the resources in each Site complies to the customer security & related industrial related policies and for new resources to be briefed on such requirements 
• Ensure that IMAC executed are updated by next business day to Asset Management Team 
• Needs to report on a monthly basis the status of the IMAC operation Site supported. 
• Ensure all operational procedures are current and adhered by the operation team 
• When need arise, to cover the duties of the Onsite Support Engineers and/or System Administrators 
• Provide suggestions to help improve operations on an ongoing basis. 
• Monitor and Track Service Levels on a daily and weekly basis 
• Brief all staff on security requirements and obtain staff signed off prior to allowing them to perform duties. 
• Conduct regular security education/awareness/refresher briefing (as per frequency specified by client) to all new and existing staff 
• Provide monthly security governance reporting 
• Responsible as the Security Focal Point for their respective teams with System Administrator Team Lead as the overall Security Focal Point to Client/Customer; 

 

Requirement

 

a) Minimum three 3 years of relevant experience with adequate technical skills. 
b) Must be ITIL Foundation certified 
c) Must be customer oriented. 
e) Good technical knowledge in all OS , Internet Broswers, MS Office, Lotus Notes, MS Outlook, basic Network troubleshooting skill. 
f) Must be able to be a team player and willing to work on shift if required and willing to work in a challenging environment. 
g) Must have some basic communication skills. 
h) Willing to take on extra tasks that are given. 

 

EA License No. - 14C6941  
 

Company Overview
Infinite Computer Solutions Pte. Ltd.