Desktop Support ( Level 1 & 2) , Salary up to $4,000

Roles and Responsibilities:

• Perform helpdesk duty and IT/Audio/Visual operations
• Serve as the first point of contact for users seeking technical assistance over the phone or email
• Provide AV and IT support for training/seminars
• Perform basic troubleshooting for any hardware and software issues
• Ensure standard operating procedures are executed and followed accordingly.
• Track and record all issues and problems in the tracking system.
• Perform inventory of IT equipment and ensure that all IT equipment are traceable and recorded.
• Escalate unresolved issues to the next level support team.
• Participate in IT infrastructure projects.
• Liaise with users, IT group and vendors where applicable
• Perform any other duties and functions as assigned by supervisor/manager

Requirements:

• Degree in Computing, Engineering or relevant experience
• Minimum 5 years work experience as Technical Helpdesk Support
• Customer-oriented
• Excellent communication skills
• Possess technical experience in
• Helpdesk/Operations Support
• Audio/Visual operations is a must
• Windows Client OS and Mac OS
• Basic network and computer hardware troubleshooting
• Active Directory

Interested applicants, please Email [Click Here to Email Your Resume]

Jane Ng Wei Ling

R1104585

Recruit Express Pte Ltd

EA Licence No: 99C4599

We regret that only shortlisted candidates will be contacted.