Desktop Support ( Level 1 & 2) , Salary up to $4,000

Recruit Express Pte Ltd| Date Posted: 14-Feb-2021
EA Licence No: 99C4599|EA Personal Registration No: R1104585
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Job Nature:
Permanent, Contract
Position Level:
Experienced
Qualification:
Diploma, Bachelor's / Honours

Job Description

Roles and Responsibilities:

  • Perform helpdesk duty and IT/Audio/Visual operations
  • Serve as the first point of contact for users seeking technical assistance over the phone or email
  • Provide AV and IT support for training/seminars
  • Perform basic troubleshooting for any hardware and software issues
  • Ensure standard operating procedures are executed and followed accordingly.
  • Track and record all issues and problems in the tracking system.
  • Perform inventory of IT equipment and ensure that all IT equipment are traceable and recorded.
  • Escalate unresolved issues to the next level support team.
  • Participate in IT infrastructure projects.
  • Liaise with users, IT group and vendors where applicable
  • Perform any other duties and functions as assigned by supervisor/manager

Requirements:

  • Degree in Computing, Engineering or relevant experience
  • Minimum 5 years work experience as Technical Helpdesk Support
  • Customer-oriented
  • Excellent communication skills
  • Possess technical experience in
  • Helpdesk/Operations Support
  • Audio/Visual operations is a must
  • Windows Client OS and Mac OS
  • Basic network and computer hardware troubleshooting
  • Active Directory

 

Interested applicants, please Email [Click Here to Email Your Resume]

 

Jane Ng Wei Ling

R1104585

Recruit Express Pte Ltd

EA Licence No: 99C4599

 

We regret that only shortlisted candidates will be contacted.

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Recruit Express Pte Ltd