EPS Consultants Pte Ltd

Desktop Support Executive(VIP Support)

EPS Consultants Pte Ltd| Date Posted: 27-Aug-2019
EA Licence No: 95C5630|EA Personal Registration No: R1872250
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Job Nature:
Permanent, Contract
Position Level:
Experienced
Job Category:
Qualification:
Diploma, Bachelor's / Honours

Job Description

Responsibilties:

  • Perform troubleshooting for client platform related problems
  • Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated
  • Provide timely status updates to relevant parties.
  • Perform service request related to client platforms
  • Monitor the agreed service level, document & maintain the configuration of the systems
  • Involve in client platform implementation/upgrade project
  • Manage client platform implementation/upgrade project
  • Perform research/evaluation of client platform tools
  • Provide systems related technical advice to customers or project team
  • Manage systems changes through change request process & provide status reports to the relevant parties
  • Ensure service level meet requirement; propose and implement action plan when required

Requirements:

  • Diploma in IT related field
  • At least 3 years of IT support experience, preferably in VIP Support
  • Excellent communincation skills, able to speak to higher management
  • Team player and detail-orientated

Interested applicants, please send your updated resume in MS WORD format to [Click Here to Email Your Resume] for immediate processing. Do include your availability, last drawn & expected salary. We regret that only shortlisted candidates will be notified. Thank you.
Jia Ling l R1872250

Company Overview
EPS Consultants Pte Ltd