Desktop Support Engineers(Level 1/2/VIP Support, Govt Projects)

· Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office

· Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers

· Provide user data and application recovery

· Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

· Use tools and methodologies to load, copy and customize operating system configurations for deployment

· Responsible for tracking hardware and software inventory

· Familiarize end users on basic software, hardware and peripheral device operation

· Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers

· Works with vendor support contacts to resolve technical issues within the desktop environment

· Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies

· Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

· Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

· Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

· Customize desktop hardware to meet user specifications and site standards

· Provide VIP support (Preferred)

· Resolve and update incidents with in SLA and also update stakeholders for P1 cases

· Update KB with solution provided

• • • Min Diploma in IT / relevant field or higher
    • Minimum 2 Years of experience in IT System Infrastructure
    • Good working knowledge experience in implementation / maintenance of IT infrastructure
    • Additional advantage if you possess skillsets in System/Network Certs, IT Security Skillsets 

Please submit resumes to [Click Here to Email Your Resume] with the following details in MS Word format:

- Position applying for
- Current remuneration
- Expected remuneration
- Notice period

John Goh Meng Chye

EA License No : 06C4642
EA Reg No : R1102621