Desktop Support Engineers(Level 1/2 Support, Govt Projects)

OakTree Consulting| Date Posted: 24-Mar-2021
EA Licence No: 06C4642|EA Personal Registration No: R1981137
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Job Nature:
Position Level:
Entry Level, Experienced
ITE/ NITEC/ Higher NITEC, Diploma, Bachelor's / Honours

Job Description

· Install, upgrade, support and troubleshoot Windows 7 ,Windows 8.1, Windows 10 and Microsoft Office

· Dealing with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support Engineers

· Provide user data and application recovery

· Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software

· Use tools and methodologies to load, copy and customize operating system configurations for deployment

· Responsible for tracking hardware and software inventory

· Familiarize end users on basic software, hardware and peripheral device operation

· Take ownership and responsibility of queries, issues and problems assigned to the Desktop Support Engineers

· Works with vendor support contacts to resolve technical issues within the desktop environment

· Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible and any other authorised desktop applications & Microsoft or related security patches/Policies

· Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorised peripheral equipment

· Performs general preventative maintenance tasks on computers, laptops, printers and any other authorised peripheral equipment

· Performs remedial repairs on computers, laptops, printers and any other authorised peripheral equipment

· Customize desktop hardware to meet user specifications and site standards

· Provide VIP support (Preferred)

· Resolve and update incidents with in SLA and also update stakeholders for P1 cases

· Update KB with solution provided


  • Min Diploma in IT / relevant field or higher
  • Minimum 2 Years of experience in IT System Infrastructure
  • Good working knowledge experience in implementation / maintenance of IT infrastructure
  • Additional advantage if you possess skillsets in System/Network Certs, IT Security Skillsets

Please submit resumes in MS Word format to [Click Here to Email Your Resume] with the following details:-

  • Position applying for
  • Current remuneration
  • Expected remuneration
  • Notice period
  • Reason for Leaving

Person-in-charge : Quek Hong Guek, Margaret

Oaktree Consulting
EA License No : 06C4642
EA Reg No : R1981137

We regret that only shortlisted candidates will be notified

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OakTree Consulting