Desktop Support Engineer
Job Role : Deskside Engineer
Location : TTSH
Provides onsite support to users with good customer satisfaction for main and off-site;
•Service cases escalated by helpdesk, ensure service report form are completed and update/close the tickets on a timely manner as per ticket update/closure procedure;
•Helps to maintain or improve the overall image of the support team;
•Level 1 & 2 level trouble shoot and problem resolutions;
•Provide technical and operation support;
•Work to reach service level target;
•Break/fix for patches, software distribution and preventive maintenance;
•Managed the media and documentation related to the equipment supported;
•Scanning and Software Distribution Agent installation and reinstatement of agent as needed during transition, wall to wall and steady state activities;
•Install the inventory scanning agent upon any new asset;
•Deployment/cloning/Hardware change that needs reinstallation of the agent. (Agents and instructions will be provided by customer);
•Reinstate inventory scanning agent on the PCs/laptops for those cases highlighted by the asset administrator where the agent is not responding back to the server after the periodic scanning;
•Provide the listing of any disposed assets from the environment to asset administrator for updating the asset repository
•Support IMACs each IMAC is treated as a case;
•Provide break fix to software distribution patches where customer will provide the instructions;
•Provide onsite assistance for client events (e.g. HFL…).
1 year expeince in Desktop troubleshooting.
ITIL certification will be added advantage.
EA License No. - 14C6941
Infinite Computer Solutions Pte. Ltd.