Desktop Support Engineer

PCCW Solutions Insys Pte Ltd| Date Posted: 27-Nov-2020
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Job Nature:
Position Level:
Entry Level, Experienced
Diploma, Bachelor's / Honours

Job Description

The Job:

  • Perform troubleshooting for client platform related problems.
  • Respond promptly to incidents, investigate and provide resolution of incidents escalated
  • Perform service requests related to client platforms
  • Perform imaging of desktop/laptops
  • Deployment of PC, laptops and Printers.
  • Perform roadshows/events IT setup and support
  • Support of VIP users.
  • Installation and configuration of operating systems, drivers, software patches and other computer peripherals.
  • Providing first level support for printers and liaising with vendor on printer spare parts replacement
  • Provided onsite support for both Software and Hardware to end users
  • Perform asset management of client hardware and software

The Person:

  • Experience in desktop support
  • Minimum 2 years relevant experience in information technology domain, especially in IT Managed Services
  • Excellent Communication skill
  • Good Problem-Solving Skills
  • Able to work independently
  • Capable of professionally managing confidential information
  • Strong computer skills in MS Excel and PowerPoint
Company Overview
PCCW Solutions Insys Pte Ltd