Desktop Support - 5 to 7 years experience

Optimum Solutions (S) Pte Ltd| Date Posted: 16-Nov-2019
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Job Nature:
Position Level:
Job Category:
Diploma, Bachelor's / Honours

Job Description

We are currently hiring Desktop support engineers for our client. 2 years contract with a Government client

Job Summary : Provides desktop support of the mobility infrastructure, WOG operations and user computing environment in the client corporation, including project support and ensuring the IToperations in the Corporation run smoothly.

Job Scope

1.         Develop, implement and administer IT projects pertaining to user computing such as mobility and user networks (wired or wireless);

2.         Support day-to-day IT operations such as asset, patch and problem management;

3.         Participate in all internal or external audits pertaining to the user computing domains;

4.         Perform user computing procurement;

5.         Perform documentation on user computing domain such as developing user guides, FAQ  and Tips & Tricks;

6.         Support user related issues on PC software application, including IP telephony settings;

7.         Set up and support email services, print services, Security, Active Directory & remote


8.         Support on Mobility including iPad, GoMax and SOE Mobile Email;

9.         Backend support, resolution, such as email,security, Active Directory & remote access;

10.       Follow-up on WOG related incidents such as hardware replacement;

11.       Ensure user computing policy and procedure are kept up to date;

12.       Perform troubleshooting of user computing issues when required;

13.       Liaise with vendor on IT matters pertaining to user computing such as goods receipt;

14.       Handle start work and work cessation arrangements;

15.       Work closely with IT manager to ensure that user computing projects are implemented properly and on schedule;

16.       Be proactive in proposing and developing more efficient way of running user computing environment;

17.       Maintain and update desktop support documentations and IT inventory; and

18.       Perform other tasks as designated by the Corporation.


Skillsets Area:

  1. Diploma or Degree in IT
  2. At least 3 years of experience in supporting user computing domain
  3. Experience with mobility infrastructure and mobility applications
  4. Experience working in a fast pace environment
  5. Ability to multi-task and reprioritize workload
Company Overview
Optimum Solutions (S) Pte Ltd