EPS Consultants Pte Ltd

Desktop/Helpdesk Support Engineer

EPS Consultants Pte Ltd| Date Posted: 2-Feb-2020
EA Licence No: 95C5630|EA Personal Registration No: R1986656
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Job Nature:
Permanent, Contract
Position Level:
Entry Level, Experienced
Job Category:
ITE/ NITEC/ Higher NITEC, Diploma

Job Description

Candidates with more experience may be considered for senior positions


1) Desktop Support Engineer


Job Description

  • Provide remote/on-site support to customer’s hardware and software issues
  • Conduct installations based on customer’s requirements/specifications
  • Perform diagnosis and repairs of hardware and software and ensure that they are up-to-date
  • Work closely with customers and follow up on all requests in a timely manner, ensuring customer satisfaction
  • Manage and maintain daily operations of IT services, ranging from installations, configurations and set-up of new computer equipment
  • Assist in office network accessibility and troubleshooting


Job Requirements

  • Minimum of Diploma/Degree (IT & Related Disciplines)
  • Possesses IT skills in Microsoft Windows, desktop hardware and network environments
  • Candidates with experience in providing desktop support to senior management will have an advantage
  • Able to work under minimum supervision
  • Customer-oriented mindset
  • Strong interpersonal and communication skills


2) Helpdesk Support Engineer


Job Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Provide first-level resolution/swift escalation of hardware or software issues encountered by customers
  • Provide timely updates to customers in regards to their issues/queries
  • Ensure daily tasks are executed according to the Standard Operating Procedure (SOP)
  • Work with team leader to provide feedback or recommendations for improvement


Job Requirements

  • Minimum of Diploma (IT or Related Disciplines)
  • Able to work under minimum supervision
  • Customer-oriented mindset
  • Strong interpersonal and communication skills


For interested applicants, please send your resume in MS WORD format to Pin Yi (Reg no: R1986656) [Click Here to Email Your Resume] for immediate processing.

Due to the high volume of applications which we may receive for each position, we regret to inform that only shortlisted applicants will be notified.


Company Overview
EPS Consultants Pte Ltd